Analysis: Check card fees gone
Ellen Cannon Bankrate.com Posted: Mar. 12, 2007
With no fees for transactions, no debt added to high-interest credit cards, zero-liability fraud protection and new rewards programs, the check card is proving to be a grand slam for consumers.
Check card fees for transactions, whether PIN or
signature, have nearly disappeared, according to an exclusive Bankrate survey.
Bankrate researchers surveyed the 10 largest banks
and thrifts in 10 top markets and gathered their check
card policies and fees. Only seven of the 100 surveyed institutions
charge a point-of-sale, or POS, fee for PIN transactions. Five of
those charge per transaction and two charge a monthly fee.
Check
cards' popularity Check cards have become nearly universal. Of the
100 banks surveyed, only three do not offer check cards. Of those that do, only
two banks -- Bank of the West in San Francisco and Firstrust Savings Bank in Philadelphia
-- charge an annual fee to have a card.
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Frequency of use per week Source: The Federal Reserve Board |
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This
is very good news for consumers, who have embraced check cards as their preferred
purchasing plastic. Since 2003, check cards have been used to make more purchases
than credit cards, according to the Federal Reserve.
"The competitive environment for banks demands
that they position themselves to the consumer as offering low-cost
checking accounts," says Tim Sloane, director of the Debit
Advisory Service at Mercator Advisory Group, a payments-industry
research firm. "Core to the value proposition for consumers
is debit cards. The once-common practice of charging transaction
fees on debit cards has disappeared."
Greg McBride, CFA, senior financial analyst at Bankrate,
agrees.
"Point-of-sale fees for PIN-based debit card
transactions appear to be more myth than reality," says McBride.
"Nonetheless, cardholders should always verify the terms with
their issuers to avoid being surprised."
Signature
transactions fee For signature transactions, only Wells Fargo has
a fee, and that is $1 per month for some customers, regardless of the number of
transactions.
"Some customers -- depending on account type
and applicable waivers -- are charged a $1 usage each month in which
they make a purchase using their check card or their ATM card,"
says Lisa Westermann, a spokeswoman for Wells Fargo. "The fee
is charged for unlimited PIN-based and signature-based point-of-sale
transactions and is only charged if either card has been used for
point-of-sale purchases during the statement cycle."
The
rise of debit card use is attributable to several factors, primarily money management,
convenience and security. "Significant awareness was raised about the high
interest rates charged by credit cards and the fees for late payments," says
Sloane. "Consumers have been educated about the benefits of debit cards.
Consumers see it was a way to budget their money more effectively." In
the 2005/2006 Consumer Payments Usage study, the most important things to consumers
were convenience and security.
Check
card convenience "The No. 1 reason consumers are using debit
cards is convenience," says Nancy Krattli, vice president of consumer debit
products at Visa. "They provide convenient money management -- you don't
have to carry cash, have exact change and there is no record-keeping because it's
on the bank statement." She says Visa's cardholder surveys
indicate that people choose debit for day-to-day transactions such as gas, groceries
and drugstore purchases. But increasingly they're using them for smaller-ticket
transactions such as fast food, coffee at Starbucks, even parking. "The average
ticket has gone down," Krattli notes. "In 2004 the median was $24 and
it has come down to $22 now." A Visa survey from August
2006 showed that 55 percent of check card holders use their check cards for purchases
less than $25, and 86 percent cited convenience as their primary reason. The rise of Gen P The same survey showed that Generation P (for "Plastic,"
users 18 to 25 years of age) are driving check-card usage, with 60 percent reporting
they use check cards for purchases from digital content and vending machines to
parking and newspapers. In a 2006 presentation to the Philadelphia
Federal Reserve, Ronald Congemi, head of First Data, a company that processes
credit and debit card transactions, said that check card use now "cuts across
all age and income demographics." Krattli concurs: "The
heaviest user skews female, but Generation P is aggressively using it. And seniors
are embracing it, too." Check card
rewards on the rise Another driver in the use of check cards is reward
programs. Bankrate's
research showed that of the 97 banks that offer debit cards, 47 have reward
programs. "Fourteen of Visa's top 15 issuers have reward
cards," says Krattli. "People like to be rewarded for what they do every
day." "Debit is replacing cash and checks,"
says Krattli. "With cash, you have no features or benefits. With checks,
people like to be able to write down the transaction, but it has no benefits.
People expect to be rewarded from credit cards and it has migrated to debit, too." While
not as robust as reward programs on credit cards, check card reward programs are
still a good thing for those who use debit as an alternative to credit cards,
cash or checks. For example, the Citi ThankYou program awards
one point for every $3 using a PIN and one point for every $2 spent for a signature
transaction. The ThankYou program with the Citi Diamond Preferred Rewards Card
gives five points for every dollar spent at grocery stores, gas stations and drugstores,
and one point per dollar at every other type of retailer, including online and
phone purchases. Comerica Bank's World Perks travel rewards
program has two tiers: For a $20 annual fee, cardholders earn one mile for every
$2 spent, and for $55 annually, they earn one mile per dollar spent.
Rewards vary
The variety of rewards is also broad. Washington Mutual's free
checking account gives 3 cents on every purchase up to $250 per year. It also
offers "WaMoola for Schools," which earns a point per purchase for the
designated school. Points are converted to cash once a year and donated to the
school. Chase has three types of check card awards. Debiters
can earn miles with a Continental Airlines Banking Card (two tiers: $25 annual
fee equals one mile for every $2 spent; $65 annual fee brings one mile per dollar)
or a United Mileage Plus Check Card ($25 annual fee, one mile per $2 spent). Or
they can sign up for free for Chase Visa Extras, which gives one point for every
dollar spent on qualifying purchases.
Signature-only rewards
With most check cards, points are earned only on signature purchases
and aren't earned in specific cases including ATM withdrawals, balance
transfers or payments made to prepaid or reloadable cards.
"I guess consumers have shown that they do respond
to rewards, even when those rewards are less substantial than on
the credit side," Sloane says. "I still believe the primary
consumer motivation is better management of their finances. Secondary
motivation is the thought that, 'as long as I'm using my debit card,
I might as well get something back from that.'"
Regardless of the differences between credit card
and check card reward programs, one has to evaluate how one uses
them.
"Credit card reward programs only work if you
use the rewards and pay off the balance every month," says
McBride. "If you do pay off your balance every month, you have
no need to use a debit card. You can use the issuer's money until
the bill comes and keep your own cash in an interest-earning account."
Equal protection
Another feature of credit cards that has been added to check cards
is fraud and loss protection. Discover Card-, Visa- and MasterCard-branded
check cards now have the same fraud and loss protections as credit
cards. In Bankrate's survey, every bank that offers debit cards
provides fraud and loss protection.
The Fair Credit Billing Act and the Electronic Funds
Transfer Act provide procedures for consumers to follow if a credit
or debit card is lost or stolen.
Under the FCBA, your maximum liability for a stolen
credit card is $50.
The EFTA, which covers debit cards, says liability
is dependent on how quickly you report the loss or theft. If you
report the theft within two business days, you are liable only for
$50 in unauthorized use.
If you don't report the loss in two business days,
according to the Federal Trade Commission, "you could lose
up to $500 because of an unauthorized transfer. You also risk unlimited
loss if you fail to report an unauthorized transfer within 60 days
after your bank statement containing unauthorized use is mailed
to you. That means you could lose all the money in your bank account
and the unused portion of your line of credit established for overdrafts."
While the FTC's warnings about losing a check card
are dire, the reality may be much less scary. Over the past few
years, Discover Card, Visa and MasterCard have extended their zero
liability protection to check cards. In effect, check cards now
have the same protections as credit cards.
For Visa, offering zero liability "makes sense,"
says Krattli. "We make sure you have acceptance wherever you shop and make
you feel as secure as you can be about your purchase. That's part of our brand
promise -- payment options, acceptance, comfort and security for purchases."
Despite the coverage, McBride
has a caveat for consumers. "While many debit card issuers offer the same
protection against fraud as that of credit cards, it still means closing the barn
door after the horse is already out. It may take some time to restore the funds
to the account, unlike a credit card where the cardholder can withhold payment
on any fraudulent purchases."
Sloane also advises consumers to find out how their
bank processes debit transactions.
"Visa has extended zero liability, but the banks
have to agree. A transaction must go through the Visa or other network
in order to be covered. You have to ask your bank whether zero liability
applies to that debit card. Otherwise, they'll say you're exposed
to the FTC rules. What is not discussed much is how long it takes
to get the money back into the checking account rather than credit
back."
How to get money back So what happens if a cardholder has a problem and
wants her money back?
"The process varies by issuer," Krattli
says. "Call the bank, let them know there's a discrepancy --
that they didn't receive what they ordered, didn't like it, etc.
A customer service representative will talk them through some of
the steps that will be taken. In most cases, they get the money
back in their checking account within five business days."
Sloane thinks consumer concern about loss will
continue to push the debit card business. "Zero liability hasn't worked itself
all the way out on the debit side, and the next phase will be offers of recovery.
A bank will say, 'We'll help you recover accounts.' Maybe five years from now
the banks will offer some kind of insurance policy for the best customers."
PIN versus signature conundrum As for which method of check card use
-- PIN or signature -- is most secure, consumers are bit schizophrenic. According
to a STAR/First Data study in 2005, 47 percent of consumers preferred PIN debit
because they felt it was more secure. But the December
2005 issue of the "Chicago Fed Letter," published by the Federal
Reserve Bank of Chicago, noted that "Cardholders perform twice as many signature-based
debit transactions as PIN-based debit transactions. Cardholders in the United
States performed 10.3 billion signature-based transactions and 5.3 billion PIN-based
transactions in 2003."
And with all that activity, only 20 percent of those
surveyed in the STAR/First Data study were aware that their check
cards have the same zero liability coverage as their credit cards
"While
debit cards offer much in the way of convenience, with equal protection against
fraud and loss, they don't appeal equally to everyone," says McBride. "Consumers
who always pay their credit card balances in full will find that a rebate credit
card is far more attractive than a debit card due to the higher rewards and additional
float time on the money."
The Bankrate Check
Card Survey was conducted in January 2007.
The top five banks and top five thrifts in the
top 10 markets were asked about their check cards,
fees associated with cards, reward programs and
fraud and loss protection. These 100 banks are
the same group that Bankrate surveys regularly
to compile the National Index.
Check card use will continue to grow because consumers
find them an efficient way to manage money. Nevertheless, there
are still a few aspects such as daily usage limits, overdraft risk
and blocking that need to be considered. For an explanation and
tips on those items, read "Check
card problems to watch for."
STATISTIC: Only seven of 100 banks and thrifts surveyed charge a fee for
point-of-sale PIN transactions.
2007 Check Card Survey results
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| Bankrate.com surveyed the top five banks and
top five thrifts in 10 of the largest markets to find out what fees
they charge for check card use. We also surveyed reward programs
and fraud and loss protection coverage. The survey was done by Heather
Kuhn and Karen Harabin.
Survey results - New York
| Bank name |
Offer check card? (Y/N) |
Annual fee for check card? |
POS fee
for PIN
($) |
| Y |
None |
$0 |
$0 |
Y |
Y |
| Y |
None |
$0 |
$0 |
Y |
Y |
| Y |
None |
$0 |
$0 |
Y |
Y |
| Y |
None |
$0 |
$0 |
N |
Y |
| Y |
None |
$0 |
$0 |
Y |
Y |
| Y |
None |
$1 each |
$0 |
N |
Y |
| Y |
None |
$0 |
$0 |
N |
Y |
| Y |
None |
$0 |
$0 |
Y |
Y |
| Y |
None |
$0 |
$0 |
N |
Y |
| Y |
None |
$0 |
$0 |
Y |
Y |
Table from: http://www.bankrate.com/brm/news/check_card/chart1_a1.asp?market=newyork Source: http://www.bankrate.com/brm/news/check_card/20070312_check_card_analysis_a1.asp
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